Call centers show that telemarketing is a sector of the marketing industry that has the potential to fuel the success of a business. The most important aspect of any company is its customers, which involves both creating and maintaining relationships. Aside from the CEO, the agent is the second most significant aspect of an organization as it is the one of the ground making sure that each and every customer continues to have a loyal relationship with the company.
As the telemarketing industry continues to have the impact that it does, it is vital that the centers that these agents operate from are monitored and managed with the most qualified solutions. To do so Monet Software, a provider of call center solutions, has developed a Quality Assurance, Monitoring and Management for improved customer satisfaction by: